Privacy Policy

Surfactant Industries, a division of Lohiya Group of Industries, G1-97 New Jodhpur Industrial Area, Jodhpur, Rajasthan 342003 (“we”, “us”, “our”) operates the website woodadhesives.in and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

We collect the following types of information:

• Contact & Order Information: Name, email address, mobile number, shipping address, and pincode when you place an order or submit an enquiry.
• Payment Information: We do not store card or UPI details. All payment processing is handled securely by Razorpay. We only receive a transaction reference ID.
• Usage Data: Pages visited, time spent, browser type, and device type collected via standard server logs and Google Analytics.
• Communication Data: Messages sent to us via WhatsApp, email, or the enquiry form.

2. How We Use Your Information

• To process and fulfil your orders and arrange delivery via Shiprocket
• To send order confirmations, tracking details, and delivery notifications
• To respond to enquiries and provide customer support
• To send product updates and offers (only if you have opted in)
• To improve our website and product offerings
• To comply with legal obligations under Indian law

3. Third-Party Services

We share your data only with the following trusted third parties, solely to fulfil the stated purposes:

• Razorpay: Payment processing. Subject to Razorpay's Privacy Policy.
• Shiprocket: Order logistics and delivery. Subject to Shiprocket's Privacy Policy.
• Google Analytics: Anonymous website usage statistics.

We do not sell, rent, or trade your personal information to any other third party.

4. Data Retention

We retain your order and contact data for a minimum of 3 years as required for GST and accounting compliance under Indian law. Usage data is retained for up to 26 months.

5. Cookies

We use essential cookies (for the shopping cart and session management) and analytics cookies (Google Analytics). You may disable non-essential cookies through your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, email us at sales@woodadhesives.inwith the subject line “Data Request”.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. Any disputes shall be subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact Us

Surfactant Industries
G1-97, New Jodhpur Industrial Area, Jodhpur, Rajasthan 342003
Email: sales@woodadhesives.in
Phone: +91-9829100870